Tiếng Việt
Buying and exchanging
Our blends, Our malts
Shipping & Refund
Word Wide Ship Code
Drink not for
Pregnant Women And Children
SERVICES & POLICIES
GENERAL RULES AND REGULATIONS
The e-commerce website (https://highlandqueen.vn/en/home-2//) is managed by Green Faith Transport Co., Ltd (“Green Faith Transport Co.LTD”).
All products on our website are fully compliant with Government regulations. We guarantee not to sell counterfeit or illegal products without custom requirements and unbranded goods. Our products are qualified according to strict technical standards, quality control, food hygiene and safety, origin, product labeling. All activities on the website are done openly, transparently and legally.
By accessing and using this website, you confirm that you understand and agree to these Terms and Conditions. Green Faith reserves the right to amend, change, modify, add or remove any part of these Terms and Conditions at any time (“Changes”). Any such Changes shall be effective immediately upon public posting without prior notice. And when you continue to use the website, it means that you accept those Changes after they are made public.
When accessing our website, Customer must ensure that you are 15 years of age or older or access under the supervision of a parent or legal guardian. The customer ensures that you have the civil act capacity of an individual to establish, perform and perform civil transactions in accordance with applicable laws.
ORDER POLICY
Green Faith has 2 ways to order: Order directly at the store and order via hotline.
According to the regulations of the Ministry of Industry and Trade, imported alcohol is not sold online, so if you want to order, please contact the sales staff at the store or the hotline for support.
Customers send information to request a quote to email: CSKH@niemtinxanh.com (including: Full name, phone number, product name, quantity) we will contact the customer as soon as possible.
Green Faith reserves the right to refuse an order if it sees any signs of risk, doubt or irregularity about the order, as well as unpaid or insolvent invoices.
Customers provide full information when placing an order, including full name, address, and correct phone number.
Please note that customers should not place both orders at the same time for the same order.
Orders sent over the weekend will be processed early next week
Orders sent after business hours will be processed the next day
In case customers need goods urgently, please contact the store hotline to order directly, or visit the nearest store.
PAYMENT POLICY
We offer you the following payment methods:
Pay the shipper directly when you receive the product
Bank/ATM transfer before your order is shipped.
DELIVERY
Green Faith always strives to be able to deliver goods to customers as soon as possible through a delivery team or a delivery service.
Shipping fees will be quoted with your order.
CANCEL ORDER
Please contact the hotline number that has confirmed your order for support to cancel your order
DELIVERY POLICY
Green Faith makes every effort to ensure the fastest delivery to customers with Green Faith’s driver and delivery service.
Same day delivery for orders within Ho Chi Minh City
DELIVERY TIME
For the inner city of Ho Chi Minh City: Delivery is expected from 1-3 working hours.
For suburban areas and other areas: Depends on the distance and the trip of the transportation company
VERIFICATION OF GOODS
Order validation and goods status confirmation are the responsibility of the customer/recipient when placing and receiving goods. Customers must check the status, quantity when Green Faith or delivery service arrives.
In case customers place an order but do not see delivery, missing or lost goods, please notify Green Faith hotline (0968 598 767) immediately – within 24 hours from the time it was delivered or should have been delivered. resolution support.
PRODUCT REFUND AND REFUND
Reasons for accepting returns:
Only applicable to return products in case the customer receives the wrong product compared to the order, or the product error belongs to Green Faith.
Error in quantity, information, model compared to the order
Form defects: deformation, scratches, stains, cracks.
Manufacturer’s fault
Conditions for accepting returns:
Customers need to provide pictures of products to be returned for Green Faith to check, verify and approve the return.
Damaged or defective products from Green Faith.
Made within 24 hours of purchase.
When exchanging/returning, it is required to include the goods and the purchase invoice.
The product has not been used and is still under warranty.
Only accept returns of goods at the store you have ordered, cannot buy at one store and return at another Green Faith store
In case of not accepting returns:
For food safety reasons, we do not accept returns: fresh items, spirits or promotional goods of any kind.
Damaged products, poor quality due to improper storage by customers
The product has been peeled off the label, the wine bottle is cracked and no longer retains its original appearance.
The product has passed the time limit for notification and exchange
The customer does not like the product, unless otherwise stated in preference.
Support notification time:
The customer agrees that the product must be thoroughly checked for appearance and quantity when the delivery staff or service arrives. Customers have the right to refuse to receive products if they see errors from Green Faith’s side, and notify Green Faith hotline within 24 hours for assistance in handling, returning, exchanging or refunding.
Because of the specifics of the product, once the customer signs to confirm the receipt of the product, the customer agrees that the product will not be returned.
Return handling process:
You exchange/return goods at the correct Green Faith branch that you have purchased.
Customers can bring the product to the store for status verification.
Exchanges will be processed within 2-5 business days from the date of receipt of the return request and product condition verification.
The exchanged goods will be of the same type or will be replaced with other items of equal or higher value than the previously purchased product.
If the product is accepted for exchange, please place a new order with the product to be exchanged and proceed with payment.
Refund:
Refund processing time (if any) depends on the processing time of the payment gateway unit and the payment bank. Usually it will take 5-7 working days, or up to 45 working days depending on the domestic or international payment card, and counting from the date of receiving the customer’s request.
In case of refund to a foreign bank card, the exchange rate and fee may apply at the time of refund and according to the bank’s regulations.
Customers receive a refund in case the customer cancels the order incorrectly and according to Green Faith’s policy.
PRICE
The selling price is shown in detail on the purchase invoice, valid at the time of placing the order and inclusive of VAT.
Shipping costs are charged for all orders except for orders that qualify for free shipping.
PAY
Payment via credit card for online orders, and payment must be completed prior to delivery.
COD payment only applies to direct sales at the counter, or direct delivery by Green Faith in the inner city of Ho Chi Minh City.
Currency applied for payment is Vietnam Dong (VND).
Customers using foreign bank cards may incur exchange rate differences and some other fees according to the bank’s regulations. Exchange rate applied at the time of customer payment.
WARRANTY AND AFTER-SALE POLICY:
Collect information
To make a transaction, the customer needs to provide some necessary personal information.
The best benefit is to register to become our member/loyal customer during shopping
It is the customer’s responsibility to ensure that the information is true and correct. Green Faith will not be liable for damage or loss or liability arising from Customer’s incorrect information.
Information storage and security
Customer information and stored transactions are secured by Green Faith’s system.
Use of customer information
Green Faith reserves the right to use customer information to:
Make deliveries to the address provided by the customer.
Update relevant information about offers, promotions or other announcements.
To process orders and problems encountered by customers.
Use information collected from cookies to improve user experience and service quality.
Share customer information
Green Faith is committed to respecting the privacy and protecting the rights of visitors’ personal information and payment information. Do not share customer information with any other company, except for third parties directly related to delivery, payment processing, reimbursement …
In addition, Green Faith may provide your personal information in the following cases when it is absolutely necessary:
At the request of the legal authorities
Share with advertising partners like Google for behavioral remarketing purposes.
Market research and analysis reports and absolutely do not pass on to third parties.
Use of Cookies
Green Faith may automatically collect and store certain information in server logs including details of how customers use and query Green Faith’s services. Identify customer accounts on the browser as well as handle errors, languages, browsers …
PRIVACY AND SECURITY:
Purpose and scope of data collection
Key data collected includes name, email address, phone number, address, date of birth. Such information is required by customers to provide before making a purchase in order to comply with the law on online alcohol trade as well as to ensure the interests of consumers.
It is the responsibility of the customer to promptly notify us of unauthorized use, abuse, breach of security, retention of registered name and password of third parties for appropriate remedial measures.
Information storage time
The Customer’s Personal Data will be stored until the cancellation request is made. In addition, in all cases, personal information of customers will be kept confidential on the server. In case the information is suspected of being fake, violating regulations or not working for more than 6 months, that information will be deleted.
Persons or organizations authorized to access the data
Information requested by us during the consultation and purchase process will only be used to the full extent of section 2 of this Policy. Including customer support and providing authorities when required.
In addition, such information will not be disclosed to any other third party without the consent of the customer.
Means and tools for users to access and correct their personal data.
Customers have the right to submit a complaint about the disclosure of personal information to a third party to the Management Board. When we receive this feedback, we will confirm the data, answer the reason and guide the user to restore and secure the information.
Hotline: 0968 598 767
